A free service protects merchants from bad customers—both malicious and foolish—saving time, frustration, and money. Ecommerce merchants love customers and love providing good customer service. It is at the industry’s heart. But some customers are not so loveable and knowing who they are before you do business with them is a great luxury. Enter BadCustomer, a free service that lets merchants check a customer’s... 

Many small ecommerce businesses are one-to-five person shops whose income is derived solely from their websites. As the ecommerce world evolves and becomes more sophisticated, however, success for these smaller merchants has become more challenging. Through the past year, certainly a harrowing one economically, we have seen quite a few smaller site owners thrive. We have also seen a significant number succumb to the... 

Practical eCommerce asks industry insiders each month to share a great, innovative idea that could help an ecommerce company. Here’s what ten of them had to say for the October 2009 installment. The Power of Product Reviews “Use the power of product reviews and motivate your team to do their best work. Instruct your employees to route satisfied customers to the most important online sites for leaving feedback,...